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Boreke Gas
WhatsApp ordering for an LPG gas depot. Customers order in the chat they already use; staff run payments, deliveries and invoicing from one console.
Orders arrived as WhatsApp messages and phone calls. Staff scrolled chats to find what someone wanted, matched proof-of-payment screenshots against the bank by eye, retyped every order into Xero, and phoned customers back when an address was just “near the school”.
Order in the chat
Customers pick a product, quantity and delivery spot right inside WhatsApp. An AI assistant answers the everyday questions and hands over to a person when it should.
Chats that need you, first
The inbox splits into Needs you and AI handling. Red means waiting on staff. Once staff reply and the chat goes quiet for an hour, it hands itself back to the AI.
Payments checked in one place
Every proof of payment lands in Payments to check. One tap confirms it paid and the order moves on, so nothing ships unpaid and nothing paid gets missed.
Delivery without the phone calls
Each order carries the customer's exact pin plus their own directions, like the house number or a landmark. Drivers open it straight in Maps.
Invoices straight into Xero
Send to Xero turns a confirmed order into an invoice. No retyping, no second system to keep in sync.
Prices that stay right
Products & prices has a monthly check that has to be done by the 5th, so the bot never quotes last month's gas price.
- Customer messages the depot on WhatsApp
- Bot takes the order, the AI answers questions
- Proof of payment is checked and confirmed by staff
- Order is dispatched to the exact pin
- Invoice lands in Xero
- Orders, payments, chats and invoices live in one console instead of five places.
- Staff only see the chats that need a person; the AI handles the rest.
- The order flow can't double-book, strand a customer or miss a payment.
- Fewer paid WhatsApp messages per order, so running costs stay low.